Store Policy

TERMS OF SERVICE

1. Introduction

Welcome to The Pudding Collection.

This website is operated by The Pudding Collection, a trading name of Alan Holloway | Patissier & Chocolatier, registered in England and Wales, with its principal office at Unit 2, Exeter Business Centre, 39 Marsh Green Road West, Exeter, EX2 8PN.

In these Terms of Service ("Terms"), references to "we", "us", and "our" relate to The Pudding Collection. By accessing or using our website, you agree to be legally bound by these Terms.

2. General Conditions

By accessing our website or making a purchase, you confirm your acceptance of these Terms, including any supplemental conditions or policies linked within. These Terms apply to all users of the website, such as visitors, customers, vendors, and content contributors.

We reserve the right to refuse service to any individual at any time, without providing a reason. Please note that any content you submit to us (excluding payment details) may be transmitted unencrypted across various networks and modified to meet the technical requirements of connected devices or networks.

3. Modifications to Services and Pricing

We may revise the prices of our products at any time without prior notice. We also reserve the right to modify or discontinue the Service (or any part of it) without notice. We are not liable to you or any third party for any modifications, price changes, suspensions, or discontinuation of our services.

4. Products and Services

Some of our products and services may be exclusively available through our website and may be available in limited quantities. These items are subject to return or exchange only as outlined in our Returns Policy.

We strive to represent our products as accurately as possible through images and descriptions on the website. However, we cannot guarantee that the display of colours on your device will be entirely accurate.

5. Payment Methods

We accept payments via major credit cards, debit cards, PayPal, and The Pudding Collection Gift Cards. You agree to provide complete and accurate information for all purchases made through our store. We reserve the right to cancel or refuse orders if we suspect any inaccuracy or fraudulent activity.

6. Shipping and Delivery

We offer shipping to Mainland UK only. The carrier for your order will be selected based on the size and weight of your purchase. Processing and delivery times will be outlined during the checkout process, and shipping fees will be calculated according to the delivery destination.

You are responsible for providing accurate shipping and contact details. If incorrect information is provided, we are not liable for any issues or delays that arise as a result of this.

7. Order Cancellations and Amendments

Once an order is placed, it enters our processing system immediately. We may not be able to accommodate changes or cancellations after the order is confirmed. Please contact us promptly at info@thepuddingcollection.com for assistance, but note that changes are not guaranteed.

8. Returns and Refunds

Please note that perishable goods, including chocolate and patisserie items, are not eligible for returns or refunds due to their short shelf life and potential deterioration after purchase. For health and safety reasons, once these products have left our control, they cannot be resold or returned unless they are faulty or not as described at the time of delivery.

This does not affect your statutory rights regarding damaged or defective products.

For more details, refer to our Returns Policy.

9. Intellectual Property

All content on this website, including images, logos, designs, and text, is owned by or licensed to The Pudding Collection and is protected under intellectual property laws. You may not copy, distribute, or use any of the content for commercial purposes without our prior written consent.

10. Limitation of Liability

In the event that we breach these Terms, we are liable only for losses or damages that are foreseeable and result directly from our breach. We are not responsible for indirect losses or business losses, including lost profits or opportunities, if you use our products for purposes other than personal use.

We do not limit or exclude liability for death or personal injury caused by our negligence or any other liability that cannot be excluded by law.

11. Methods of Payment

We accept the following payment methods to provide flexibility and security for your purchases at The Pudding Collection:

Credit/Debit Cards: We accept all major credit and debit cards. Payments are processed securely to ensure the protection of your personal and financial information.
PayPal: Customers can choose to pay via PayPal, allowing for fast, secure transactions either through your PayPal balance or linked accounts.
The Pudding Collection Gift Cards: Gift cards issued by The Pudding Collection can be used to complete purchases on our website. For further details or to redeem your gift card, please refer to our Gift Card Terms & Conditions.

Our goal is to ensure a seamless and secure checkout experience with a range of options tailored to your convenience. For any questions regarding payments, please feel free to contact our customer service team.